Atlantis Liveaboards is Phuket's most progressive Dive
Company. It's owners have many years experience in the diving
business. All of our owners are dedicated to maintaining
the very highest standards of service and safety during
your stay with us. Atlantis Liveaboards have started the
work to become ISO 9001 certified, this means for you as
a customer and gust onboard our boats will get the highest
degree of service. On all boats are we having a Boat manual
this manuals are a result of many years experience and merged
together with a operational manual for big cruise liners.
What is ISO 9001?
ISO 9000 is a series of standards developed by an international
group of manufacturing and quality assurance experts. These
standards, when implemented, ensure that a company is following
procedures that support quality in product design, development,
manufacturing, and/or servicing. ISO 9001 is the most demanding
of the series, covering all four areas.
The standard requires companies to formalize their processes
to ensure consistent performance and encourage continuous
improvement. Rather than dictating how to conduct a business,
ISO 9001 outlines 20 elements that guide companies in developing
their own quality procedures. For example, one of the elements
requires that a company develop and document a method for
contract review. B.K Boats formalized contract review process
ensures that our product and delivery requirements are clearly
defined and approved by all parties at the outset of a project
-- the first step towards customer satisfaction.
The Decision to Seek Certification
ISO 9001 certification requires significant corporate investment
of both time and money. Consequently, organizational leaders
must carefully weigh the costs and benefits before committing
their employees to the certification process. The decision
to seek certification for B.K Boats was made three years
ago by the upper management team of Bert Boye, Managing
Director; Keith Holmqvist, COO; Anirudh Bajaj CEO, Managing
director. As Bert Boye explained it, "To grow a high
tech dive company like B.K Boats, product quality must first
be specified in relation to customer needs. Then, the company
must consistently meet that level of quality. ISO 9001 provides
us with the tools we need to accomplish just that."
The challenge of attaining certification necessitated stepping
back and examining existing procedures B.K Boats had established
for delivering quality products and services. We identified
activities that met our new goals and those that needed
improvement. There were some areas, too, in which we needed
to define completely new ways of doing business. ISO 9001
certification gave B.K Boats the opportunity to rethink
many of our everyday business practices, with input from
customers and every B.K Boats employee.
ISO requires companies to thoroughly document their procedures
by drafting a "quality policy manual," element-specific
"procedures," and "work instructions."
The quality policy manual describes the company's definition
of quality and its commitment to each of the quality elements.
Each quality element may be supported by one or more high-level
procedures. Job functions are defined in work instructions.
B.K Boats’s ISO documentation now includes a quality
policy manual, operating procedures, and over 250 work instructions.
Who are we!
We are a couple of friends that so the value of doing things
together to make our dreams come true. Among us is nearly
all the major languages in the world represented like English,
German, Japanese, Swedish and Thai !!
